Insurance Resources
How education benefits the Insurance Company
Thanks for looking into professional education for your insurance business and water damage claims! Many adjusters are discovering that Legend Brands is more than a group of manufacturers. We research the science of restoration and pioneer processes to help us build efficient, durable, top-performing equipment. We share the information we discover through our training courses. Our knowledge of restoration helps all parties involved, including homeowners, restorers and insurance adjusters like you.
  • Drying Methods, Terms and Benefits
  • How adjusters benefit from attending 
  • How to Find a Qualified Restorer
  • Education can help you:

    • Better understand the science of water damage restoration
    • Evaluate the competency of a contractor/restorer
    • Understand the documentation that verifies proper completion of a job
    • Know when "In-Place" drying is appropriate
    • Make better decisions about when to replace and when to restore

    Drying Methods, Terms and Benefits

    Structural Drying: What is it?
    Structural Drying is a strategy for drying building materials that promotes decision-making based on real data. More specifically, it incorporates psychrometry-the science of drying-to track moisture content, drying progress, and verify job completion. In most cases, this method uses more equipment to dry a structure faster while reducing the costs, time, and inconvenience related to replacments and repairs. Restorers can use Structural Drying techniques in any type of water damage. Whether you pull the carpet and pad or leave it in place, Structural Drying strategies are based on the solid foundation of proven drying principles.

    Advantages of Structural Drying:

    • Jobs dry faster to save you money
    • Provides documentation and data that measures drying progress and confirms job completion
    • Verifiable documentation and data help close the claim for good.
    In-place drying: What is it?
    Structural Drying lays the foundation for In-Place Drying. On a Category 1 "clean" water loss, the carpet, pad and contents can be dried "in-place" with minimal disturbance. A Category 1 loss involves fresh water from potable source like a washing machine, tub or faucet. However, even a clean water loss can quickly escalate to a Category 2 "gray water" situation in less than 72 hours due to microbial activity in the environment. To take advantage of the benefits of in-place drying, it's critical that you act quickly by contacting a qualified restorer ASAP.

    Advantages of in-place drying:

    • Saves money by drying the carpet, pad, subfloors, etc. "in-place" instead of paying for replacement
    • Returns the insured to their home sooner
    • Closes claims faster
    • Provides documentation and data that measures drying progress, confirms job completion and closes the claim for good
    • Reduces the risk of mold growth when done properly. This is supported by the Structual Drying records!
    Applied Structural Drying: What is it?
    Applied Structural Drying is a certification recently issued by the Institute for Inspection, Cleaning and Restoration Certification (IICRC). This certification distinguishes restorers who have completed an intensive hands-on course in how to dry complete structures. It's called Applied Structural Drying because students actually "apply" new drying techniques as they learn them. Dri-Eaz' course was the first IICRC-approved Applied Structural Drying school in the United States!

    DriZone: What is it?
    DriZone is a network of restoration contractors who have completed an IICRC-approved Applied Structural Drying (ASD) course with RSA. These contractors have invested time and money into improving their skill-level and expertise in handling water damages through four rigorous days of hands-on training and classroom instruction. You can trust the members of the DriZone Network to deliver the highest quality service for your customers and their water damage claims.

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    How adjusters benefit from attending the RSA's RD 201 (ASD) course

    Insurance adjusters tell us that an ASD course is an excellent experience for many reasons. Here are just a few:

    • Better understanding of the drying process
    • Become familiar with advanced drying equipment and installation techniques
    • Bridge the communiciation gap with restorers through working together side by side
    • Learn how to identify a qualified restorer
    • Objectively determine when to dry and when to replace
    • Improve communication with homeowners
    • Have fun!
    For more information about the RD 201 (ASD) course call the Education Dept at 1-800-575-5152.

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    How to Find a Qualified Restorer
    We recommend that you refer only those firms that have attended an ASD-certified school. The curriculum for these schools has been independently evaluated and approved by the IICRC. The DriZone Network was created to help distinguish those companies who have invested in an ASD education with the RSA.

    If a company says that they have been doing in-place drying for years and don't need training, ask what meters they use. A qualified restorer should be using a non-penetrating meter like the GE Protimeter Surveymaster, a penetrating meter like the GE Protimeter MMS Plus and a thermo-hygrometer like the GE Psyclone. Ask if they can provide you with a record of drying conditions and an inspection report that tracks drying progress, monitors moisture content, and verifies job completion through the science of psychrometry. If they can't provide you with this critical information, look for a restorer who can!

    • Read more about the RSA RD 201 (ASD) class in the Course Catalog
    • View complete Course Schedules
    • Contact Restoration Sciences Academy Educators

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