RSA Instructors
RSA instructors are among the best in the business! We're proud to be represented by such outstanding educators and industry leaders. You'll benefit from their experience and knowledge in the classroom environment.
M. Boller S. Burgess R. Driscoll
K.Fisher  P. Muller C. Jasper
B. Kimmel B. Lintzenich  G. Loiben 
L. McIntyre D. Oakes R. Pierce
L. Senter S. Sumner M. Violand

Click here to e-mail Mark
  Mark Boller

With 36 years of experience in the textile cleaning industry, Mark owns and operates a full service carpet, upholstery and tile cleaning company, which includes a restoration company and an oriental rug cleaning plant. He is an IICRC Master Textile Cleaner, Senior Carpet Inspector and Certified Instructor for CCT and UFT. After serving in the Navy, Mark fell into the carpet cleaning industry and has never looked back. Mark is a straightforward no-nonsense instructor, whose goal is for you to leave his class with the knowledge to become the best carpet cleaner you can be. Mark is involved with the Lions Club and Knight of Columbus. His passion is to pass on the knowledge he has obtained in the textile industry to the next generation.
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  Sean Burgess

Sean is an Xactimate Certified Trainer (XCT) with extensive experience in both the claims adjusting and restoration service provider fields. With more than a decade of adjusting experience from both the field and as a trainer, Sean understands the intricacies of the insurance market. Balance with real world experience as an estimator in the restoration industry, his perspective is highly unique and invaluable. He has been commended on several occasions for his command of the technical aspects of effective project estimating, however is also regarded as a highly effective trainer, with a gift for translating what he teaches into practical, real world application.
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  Richard Driscoll

Dick was a Professor at Webster University where he taught graduate and undergraduate classes on Marketing, International Business Management and Business Metrics. As the co-owner and General Manager of Mayhem & Mishaps Inc., Dick operated one of the largest restoration companies in South Carolina. Demand for his experience and expertise led Dick to become a full-time instructor, consultant and witness in the field of business and restoration. Dick has an MBA from the University of Dayton and a Doctorate. He is an IICRC Certified Master Cleaner and Master Restorer. Dick has published articles in major industry magazines and presented papers on the subjects of clean up and decontamination of sewer back flows and crime/trauma scenes. He has been consulted by state governments on legislation related to the cleaning and restoration industry. He is also an IICRC approved instructor for Water Restoration Technician and Trauma and Crime Scene Technician courses. He is now Chair of the consensus body developing a new standard, "S-900 - Illicit Drugs, Cannabis, and Nicotine Residue." 
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  Kevin Fisher

Kevin is an approved IICRC instructor in the categories of Applied Structural Drying (ASD) and Water Damage Restoration (WRT) and is the co-author of The New Guide to Restorative Drying and many other industry publications.  He has been actively involved in educating restoration professionals  since 1999.  Kevin is a certified Master Water Restorer, Master Fire and Smoke Restorer and a Water Loss Specialist.  He holds a Masters degree in Curriculum and Instruction from Tennessee Technological University, and spent 9 years teaching science at the secondary and college level before joining the restoration industry.
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  Pat Muller

Pat Muller has spent over 40 years in the cleaning and restoration industry. He started his career at a carpet and oriental rug cleaning plant in 1977, and soon became a specialist in the field. He has been a cleaning and restoration technician in the field for 28 years and an IICRC Instructor for more than 11 years. Pat holds IICRC certifications as a Master Textile Cleaner, Master Water Restorer and Master Fire and Smoke Restorer.
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  Craig Jasper

Craig Jasper is an IICRC-approved instructor in carpet cleaning, commercial carpet cleaning, upholstery cleaning, water restoration and fire restoration. Also an approved instructor for RSA in Trauma. Craig has over 30 years of hands-on experience in cleaning and restoration.

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  Brendan Kimmel

Brendan Kimmel managed a full service cleaning and disaster restoration firm for 6 years in the greater Seattle area. He joined the RSA in 2008, managing the RSA Claude Blackburn Education Center in Burlington, WA. Brendan has spoken at industry conventions, conducted on-site training for private firms and has been actively involved with industry associations such as the CCINW. He serves as the primary technical and project support specialist for the RSA, assisting alumni and other professional restorers with a wide variety of drying challenges. Brendan is an IICRC-certified Master Water Restorer, Master Fire and Smoke Restorer, Applied Microbial Remediation Technician and Master Textile Cleaner. He presently serves as a resident instructor for the RSA Restorative Drying 101-201 program.
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  Bob Lintzenich

Bob has been active in the cleaning and restoration industry since 1999. His work has focused on the development and delivery of training resources and researching many technical aspects of the restoration industry, beginning with the mold issues of 2001. He is an approved IICRC instructor in the category of Water Damage Restoration (WRT). His certifications include the IICRC-certified Master Water Restorer, Master Fire and Smoke Restorer, and Master Textile Cleaner. Bob is currently a Technical Training Instructor for Restoration Sciences Academy (RSA).
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  Gary Loiben

Gary has spent 30 years in the cleaning and restoration industry as a business owner, consultant, trainer and executive. During this time, Gary has trained thousands of restoration and cleaning professionals in the principles of fire, odor and water damage restoration. Gary holds several designations and certifications related to restoration, including AMRT, MR, CMRT and CIE. In addition to his technical background, Gary has helped more than 100 small businesses grow from initial startup. He has owned, managed or consulted with businesses that range from startup to more than $100 mm in annual sales. He is a graduate of Dale Carnegie Human Relations and Public Speaking, and past assistant instructor for this prestigious program. Gary is currently a Technical Training Instructor for RSA.
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  Lorne McIntyre

Lorne is a veteran of the cleaning and restoration industry with more than 30 years’ experience and thousands of completed projects. Lorne currently owns and operates a high-volume full-service property restoration firm in Toronto. Lorne serves voluntarily on several IICRC and RIA committees and served in 2017-2020 on the RIA Board of Directors. He participated in writing the industry's first standard for Trauma and Crime Scene Clean-up as an ANSI/IICRC S540 consensus body and TAC committee member. He has earned all three IICRC and ICRA Master Certifications; RIA advanced designations, Certified Restorer (CR),  Water Loss Specialist (WLS), Content Loss Specialist (CLS) and Fire Loss Specialist (FLS), and ACAC Council-Certified Structural Drying Supervisor designation. Lorne is one of only two Water Loss Specialist instructors in North America and is an approved ICRA and IICRC instructor for WRT, FSRT, ASD, OCT and CCT.
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  David Oakes

David has worked in the field of cleaning and restoration since 1973. He owned and operated a full-service cleaning and restoration firm for 42 years which provided fire and water damage restoration services. David has worked on both commercial and residential restorative drying jobs in all capacities. He also does consulting for both insurance companies and restoration contractors. David is admitted as an expert witness in State and Federal Court. David is an IICRC Certified Senior Carpet Inspector, Master Cleaning Technician, Master Restoration Technician and is a Certified Restorer and Certified Mechanical Hygienist by the RIA. As an IICRC approved Instructor he teaches the RSA Restorative Drying (WRT), Applied Structural Drying (ASD), Carpet Cleaning Technician (CCT), Odor Control Technician (OCT), Fire and Smoke Restoration Technician (FSRT) and Trauma and Crime Scene Technician (TCST) courses. David was the Vice Chairman of the ANSI/S540 Trauma and Crime Scene Cleanup Standard and Technical Advisory Committee (TAC) Chairman for development of the TCST certification program.
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  Randy Pierce

As an Approved IICRC Instructor, Randy has traveled the United States teaching textile cleaning courses for the past several years. He instructs classes on carpet cleaning, upholstery cleaning, trauma scene clean up and odor control as well as business marketing classes. In addition to teaching, Randy is an IICRC Certified Master Textile Cleaner, Master Water Restorer, Master Fire Restorer and the owner/operator of a successful textile cleaning and restoration company for 19 years. Randy has a diversified business background working in the Air Force, Pepco, and apartment communities learning not just cleaning skills but management and leadership skills. Randy has also been involved with Boy Scouts as a scoutmaster and committee chair for the last 19 years. 
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  Lee Senter

Lee Senter owns and operates both a cleaning and restoration business in Toronto, Ontario. He has been in the cleaning and restoration business since 1979. Lee has been active in the field of green cleaning since long before it became mainstream and has a passion for raising the health and safety bar in the cleaning and restoration industry. He is part of the IICRC S520 and S540 Standard Consensus Bodies. In addition to being a business owner, Lee performs a couple of hundred flooring and carpet inspections a year, writes specifications for carpet maintenance and teaches six different IICRC approved classes: CCT, CMT, UFT, HST, WRT and ASD.
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  Scott Sumner

Scott Sumner has worked in the construction industry for many years. Most recently he managed a large full-service restoration company in North Carolina. He has an extensive knowledge of construction systems and restoration techniques. Over the past few years he and his company has been involved in hundreds of large scale, fire, water and mold jobs. His experience and background led him to become an instructor for RSA. Scott holds a BS degree from East Carolina University in Construction Management and a BS degree in Science Education with a concentration in Biology. Scott holds the following IICRC qualifications: Master Water Restorer, Master Fire and Smoke Restorer, Applied Microbial Remediation and Journeyman Textile Cleaner. Scott teaches IICRC Fire and Smoke Restoration Technician and Odor Control Technician classes.
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  Mark Violand

Mark Violand’s past experience and current work make him uniquely qualified to teach the Carpet Cleaning, Carpet Repair, and Commercial Carpet Cleaning and Maintenance Technician courses. He started his 40+ year career in the cleaning and restoration industry, then added floorcovering inspection services – in fact, he's now known as Northeast Ohio’s “go-to” floorcovering inspector and consultant. Mark launched and managed the maintenance department for a large commercial flooring contractor for 8 years, then he returned 5 years ago to full-time work in the inspection, correction and training industry. Mark previously served as President of the United Carpet Cleaners Institute (UCCI) and was chair of the IICRC Senior Carpet Inspector (SCI) Committee for 8 years. Mark is Chair of ANSI/IICRC S800 Standard and Reference Guide for Professional Inspection of Textile Floorcovering, and is currently chair of the Carpet Repair and Reinstallation Technician committee.
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